Privacy Policy

At Gearzio AI ("we," "our," or "us"), we are committed to protecting the privacy and security of your business and customer information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our AI receptionist widget, dashboard, and missed-call recovery services (collectively, the "Services").

1. Information We Collect

A. Client Subscriber Data

When you register your trade or service business with Gearzio AI, we collect:

• Account Information: Business name, owner name, email address, physical address, and contact phone numbers.
• Billing Data: Processed securely via Stripe. We do not store full credit card numbers on our servers.
• Widget Preferences: Custom AI dispatcher titles, standard service fees, and trade categories.

B. End-User / Lead Data

When a customer or website visitor interacts with your Gearzio AI widget or text-back service, we collect data strictly on your behalf, including:

• Contact Details: Names, phone numbers, and physical addresses (Street, City, Postal/ZIP code) provided during the chat.
• Service Requests: Descriptions of the issue, urgency levels, and preferred appointment times.
• Chat Transcripts: The raw text of the conversation for context and lead routing.

2. How We Use Your Information

We use the collected data exclusively to provide, maintain, and improve the Services. Specifically, we use it to:

• Process AI conversations and extract actionable lead details (name, phone, address, issue).
• Route completed lead profiles directly to your Gearzio dashboard and send you instant email/SMS notifications.
• Manage your account billing and send service alerts (e.g., payment failures or account suspensions).
• Prevent fraud, enforce our Terms of Service, and protect platform security.

3. Data Sharing & Third-Party Processors

We do not sell, rent, or lease your data or your customers' data to third parties. We only share data with trusted infrastructure partners required to operate the platform:

• Anthropic API: We utilize Anthropic (Claude) to power the conversational AI. Data sent to Anthropic is used solely for generating responses in real-time and is subject to Anthropic's strict enterprise privacy policies (zero data retention for model training).
• Stripe: For secure payment processing and subscription management.
• Hosting Providers: Secure database servers used to host your client dashboard and lead inbox.

4. Data Protection & Security

We implement industry-standard security measures to protect your information. All data transmitted between the website widget, our servers, and third-party APIs is encrypted using Transport Layer Security (TLS/SSL). Client credentials are hashed using BCRYPT, and sensitive configuration files are stored securely above the public web root.

5. Data Retention & Deletion

We retain your account and lead data for as long as your subscription is active. If your account is suspended or canceled, we may retain data for a standard grace period to allow for easy reactivation. You have the right to request the permanent deletion of your account and all associated lead data at any time by contacting support.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request the deletion of your personal data.
• Export your lead data from your client dashboard.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please contact us at:

Email: support@gearzio.com